Contact
Support
Wichtlify is a free website and app for Secret Santa: you add the names, it draws them in secret, and each person sees through their own link only who they are buying for. Our address and the answers are below.
Email support
If your question is not answered below, email us directly.
If relevant, include the group name, whether you organise the group or take part, and the email address you use with Wichtlify.
FAQ
Frequently asked questions
What details help with a support request?
A short description of your question, the group name and your email address help most. Please do not send full lists of who gives to whom, private chat histories or gift details unless the question needs them.
Does everyone need an account or the app?
No. Only the person who creates the group needs an account. Everyone else opens their own link, a personal web address you send them, in the browser, with no account and no app. The app exists for iPhone and Android, and there you sign in with Apple, Google or email.
Can I add people without an email address?
Yes. An email address is optional when you add someone. Without one, you send the person their own link yourself, for example by WhatsApp or text message.
How do private links work?
Each person has their own link from the moment you add them. Before the draw they add their wishes there; afterwards it shows only who they are buying for. There is no list of who gives to whom, not even for you.
When do exclusions count?
An exclusion says who must not draw whom, such as a couple. You set exclusions before the draw, and the draw keeps to them.
Can a draw be changed afterwards?
You change budget, date and names in the group settings. If someone drops out after the draw, the free emergency repair helps: Wichtlify redraws only the pairs that person touches, and everyone else keeps their person.
Where do people add their wishes?
In their own link. Wishes help with choosing a present but are not needed for the draw. If wishes are missing, Wichtlify reminds people for free.
Where can I get Wichtlify Pro?
Pro is optional and costs €4.99 a year. You buy it in the app for iPhone or Android; it renews automatically and covers every group on your account. People in your group do not need Pro of their own.
How do I request deletion or access to my data?
Use the “Request data deletion” button, or send the request from the email address of the account concerned to kontakt@wichtlify.com so it can be matched correctly.