Help & Contact
Wichtlify Support: quick help for your group
Answers to frequently asked questions, clear contact channels and quick solutions for accounts, data, invitations and group settings.
- Quick help with account, link and group questions.
- Clear contact channels for data protection and deletion requests.
- Practical answers that can be implemented immediately.
Practical Guide
Direct contact to support
If something goes wrong with the draw, invitation links or account details, you will get quick and concrete help from us instead of standard answers.
The processing works best if you send the group name and the actual problem in brief bullet points.
What you can check yourself before making the request
Many issues can be resolved in two minutes: request a new private link, check your email folder and go through group settings once.
Especially with invitations or exclusions, a quick comparison with the admin dashboard before you write to us is helpful.
Data protection and deletion
If you delete your account or data, you will receive a clear process including a verification step so that only legitimate requests are implemented.
We follow the legal requirements and confirm receipt of your request transparently.
Wichtlify Pro
If you need more control: Wichtlify Pro
For larger or recurring rounds, Wichtlify Pro expands the standard process to include Smart Draw, emergency assistant, auto-reminder, admin broadcasts as well as insights and event status.
This allows you to reduce manual effort, react more quickly to changes and keep the group stable despite high dynamics.
FAQ
What is the fastest way to reach Wichtlify Support?
The quickest way is to send an email to kontakt@wichtlify.com with the group name and a short description of the error.
What to do if a private link no longer works?
The group admin can provide a new private link and send it to the affected person.
How do I delete my data or account?
Send a deletion request to kontakt@wichtlify.com from your registered address.
Ready for the next step?
Start directly on your preferred platform and lead the group to the result without any detours.